.png)
Refund Policy
​
Last Updated: August 29, 2024
​
At Florida Fingerprinting Services of Port Charlotte, Florida, we strive to provide the highest level of service to our clients. We understand that there may be situations where you need to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.
​
1. General Refund Policy
-
Service Fees: Payments for services rendered are generally non-refundable. Once a service has been completed, including fingerprinting, background checks, or notary services, the associated fees are not eligible for a refund.
-
Prepaid Services: If you have prepaid for a service and cancel the appointment at least 24 hours in advance, you may be eligible for a full refund. If the cancellation occurs within 24 hours of the scheduled appointment, a cancellation fee may apply, and the remaining balance may be refunded at our discretion.
​
2. Refunds for Missed Appointments
-
Client Responsibility: If you miss a scheduled appointment without prior notice (no-show), the payment for that service will not be refunded. However, we may offer to reschedule the appointment at a mutually convenient time.
-
Rescheduling: If you need to reschedule your appointment, please notify us at least 24 hours in advance to avoid a cancellation fee. Rescheduled appointments are not eligible for refunds but can be moved to another time.
​
3. Refunds for Service Issues
-
Service Errors: If there is an error on our part that affects the outcome of the service, such as incorrect information on a notarized document, we will correct the issue at no additional cost. Refunds may be issued in cases where the error cannot be corrected.
-
Service Dissatisfaction: If you are not satisfied with the service provided, please contact us immediately to discuss your concerns. We will work with you to address the issue and determine if a refund or service credit is appropriate.
​
4. Requesting a Refund
To request a refund, please contact us with the following information:
-
Your name and contact details
-
The date of the service
-
The reason for the refund request
​
Refund requests will be reviewed on a case-by-case basis, and we will respond to your request within 5 business days. If a refund is approved, it will be processed using the original payment method, and you will receive confirmation once the refund has been issued.
​
5. Contact Us
If you have any questions about our Refund Policy or need to request a refund, please contact us at:
-
Phone: 941-280-0980
​
Thank you for choosing Florida Fingerprinting Services of Port Charlotte, Florida. We appreciate your business and are committed to providing excellent service.